Terms & Conditions

By placing an order on our website, you agree to the following terms:

1. Orders & Payment
All orders are processed in EUR. Once your payment is confirmed, your order will be prepared and shipped within 1–2 business days.

2. Shipping
We offer tracked shipping across the EU. Delivery usually takes 2–5 business days.
We are not responsible for delays caused by postal services or incorrect address information.

3. Returns
You have 14 days from the delivery date to request a return.
Products must be unused and in their original packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty.

4. Refunds
Refunds are processed within 5 business days after we receive and inspect the returned product.

5. Product Availability
All products are subject to availability. If an item becomes unavailable after purchase, you will be contacted immediately and offered a refund or alternative.

6. Liability
We are not responsible for any indirect damages caused by misuse of the product or failure to follow usage instructions.

7. Personal Data
We handle your personal data with care. See our Privacy Policy for more info.

Questions?
Contact us at info@zheenbrush.com – we’re here to help.